One Brick Quarterly EM/EC Meeting

Location: Polly’s Office
Date: Thursday, June 13, 2013; 6:30-8:00 pm

Even though I had been ordained as an ‘Event Coordinator’, I had not coordinated any events yet.  But, my profile was up on the website and I was invited to the ‘Quarterly EM/EC meeting’. It was going to be at Polly’s office and I had been there once for my training.  I picked up some cookies for sharing and arrived to find Wilson at the door.  In due course other members of the team arrived, most of whom I had already met at some event or the other.  We took a seat around the table and at one end had a laptop open where Vince, One Brick Chicago’s finance guy was joining from New York.  Now that was commitment to the team.  Vince had moved to New York to begin a new job, but his popularity with everyone else meant that people insisted that he still participate.  Once Meghan, the current President of our local chapter arrived, we were ready to begin. 

If you believe a man can fly
Meghan started with an ice breaker, asking all of us which superhero we preferred – ‘Superman’ or ‘Batman’.  This was an interesting one since as a kid I always preferred Superman.  Whenever there was a comic book where Superman and Batman were both involved, I rooted for Superman.  But then as I saw the new Batman movies and read iconic ‘The Dark Knight Returns’, I was more intrigued by Batman.  This is exactly what many said; referring to the new Batman movies as they nominated him as their favorite, while many women said that they liked Superman because of Henry Cavil.  When it was my turn, I had no doubt about whom I was going to pick, as I said it was Christopher Reeve’s Superman.  There have been a few since and there will be many more in the future.  But no one in my mind was better than Christopher Reeve.  He is Superman.

Next all of the committee members gave their updates, starting with Polly on recruitment.  My presence at the meeting was a sign that her recruitment efforts were progressing well.  Shaun, who is responsible for scheduling events on the calendar mentioned that while there were a lot of requests for One Brick to help out, he was turning away organizations due to staffing shortages.  Wilson did not quite agree with this and said that if we put in a little more effort into our recruitment efforts, we could do a lot more, and wouldn't have to turn away some of the opportunities.  He said that perhaps we should publish what we were turning away, so that others know if that is something that we want to do.  I agreed with Wilson, but also realize that there is need for new leadership who can help out at events.  I said that we should spot leaders during a project and encourage them to step up.  Some of the projects could be a great way for new leadership to develop.  What I am seeing right now is that One Brick usually prefers to go back to legacy projects and the same leadership team is assigned due to their existing relationship with the organization.  This will not allow new leaders the experience of being an EM or an EC.  However, new projects will open up more opportunities to lead, provided they can staff the events.  Wilson said that he was confident that we could use many other ideas and techniques to recruit people.  

We took a short break that allowed me to chat with Anne, whom I had met at the Shamrock Shuffle event.  We talked about our jobs and I told her everything exciting that is happening in the world of energy and electricity!  The final agenda for our meeting was for Meghan to hand out the ‘Presidential Awards For Volunteerism’ and several folks in the room were proud recipients owing to their service, including Anne and Wilson.  Meghan then mentioned that she was stepping down as the Chicago Chapter President and Polly would now be moving in that role.  As we left that day, I was glad to have attended.  While it was nice to have met almost all of the local leadership team, it also gave me an insight in some of the areas that may need improvement.  I felt that someone like Wilson needs to be heard more.  Yes, while he does have lot of energy and ideas that may border on zeal, he has best intentions at heart, and some of the leaders who look jaded would do well to follow his lead.  As for me, if I see some that things need changing, it was up to me to do so. That's what being a leader entails. 

Read-With-Me At AIC

Location: American Indian Center
Date: Tuesday, June 11, 2013; 4:30-5:30 pm

‘Read With Me’ at AIC had always been one of my favorite Chicago Cares programs.  Not only is it a pleasant place to visit, Wilson is a very good leader for this project.  However, Chicago Cares had moved this to 4:30 pm on Tuesday's since they were having difficulty in attracting kids after 6 pm.  This meant that I was unable to attend due to work and there was nothing we could do to change that.  Once I had decided to take a day off on my birthday, there was no question that I was going to attend this.  Furthermore, it was the last project of the school year and Wilson wanted to plan something different.  When he heard it was my birthday as well, he said we would make this a fun and special session.  Initially we had planned to explore some of the hidden passages of the AIC, but there was construction going on in some rooms.  Thus we decided to limit ourselves to a Scavenger Hunt.  After that Wilson had promised a surprise.  I was sold and nothing could have kept me away. 

Besides me, the other volunteers were Irina and Heather, whom we had recruited at Paint The Town Red and Mary Kay.  One girl Alisha had her mom and aunt in attendance.  All the volunteers were going to be paired with a kid for the scavenger hunt, while a volunteer Keith was going to be the ‘Game Master’...whatever that meant!  Wilson had hidden 36 animal cards all over AIC, each with some trivia about that animal.  Once we had collected information from all cards, we were to answer 36 questions and the first team to finish would win.  Wilson wanted us to find at least 5 cards, get the answers, and then trade those cards for others.  This would force people to not only work well with their own team, but with other teams as well.  But before we could begin Wilson started off with an ice breaker.  He asked everyone for their favorite cake.  He got several responses ranging from chocolate to carrot to strawberry to red velvet to marble.  Someone said that they did not like cakes, but pies.  One kid Dan said that he preferred baklava.  When my turn came I said “Yes”, since I really liked all of the choices being mentioned.  However I had a hint that the surprise Wilson had promised was a chocolate cake for my birthday and so I settled on “Chocolate”
 
Dan's prize
I paired up with Dan for the hunt and we decided to start on the 1st floor auditorium.  As we arrived there, we found several cards lying about and started collecting.  Wilson hadn't quite made it that difficult for us to find them and soon we had about 7 cards with several others in sight.  I told Dan that we should leave those for the other teams and to his credit, Dan agreed.  He was in fact a wonderful kid, competitive yet respectful.  A kind of kid who I suspect is well liked by his friends.  Each time I have come to AIC, we have gathered in the play room on 2nd floor.  Today was an opportunity to explore a bit.  We found a room which looked like it belonged in a nice English cottage and settled down to study our cards and answer the questions.  Since this project is called ‘Read With Me’, I wanted Dan to read all of the cards, even though we knew some of the answers.  He was very enthusiastic and we had soon exhausted our supply.  We found some other teams in the auditorium and traded with them.  Once those were done, we decided to go upstairs and the entered into a scene that would have made a stock exchange proud.

And my cake - with Wilson's violin
There was a lot of commotion in the play room and people were trading furiously.  We acquired a few cards and started working on our answers.  Dan was completely engaged and through trading and some other deals, we were the first to finish all 36 answers.  We went to the ‘Game Master’ and learned that another team had come in before us with 24 answers.  Apparently when we were downstairs, Wilson had changed the rules to say best 24 out of 36 answers and so people had only been working towards that.  I said it was a flagrant foul and we deserved a prize as well, though Dan was more understanding.  We were allowed to pick a toy and Dan got himself something that looked like a lion; as well as a handful of candy.  We still had some time left and he asked if I could help him with his homework.  What a kid!  He was doing some assignment on how to read clocks and questions on Alexander Graham Bell.  I learned that he was in first grade and wants to become a professional basketball player, though he enjoyed his school work.  I looked over his work, but he seemed to have it covered. 

When everyone had finished with their quiz Wilson announced that it was my birthday and we were going cut a cake.  We all went down to the main auditorium which has an attached kitchen and Wilson brought out a fantastic looking chocolate cake.  He had also borrowed his mom’s musical violin that played ‘Happy Birthday’.  He handed me the knife and as I cut the cake, all the kids and adults sang, accompanied by the violin.  After the ceremony the rest left, but Dan still wanted to finish his homework.  Seriously, what a kid!  I once again looked over his spelling and handwriting, though he was doing fine.  He finally finished and left with his toy and candy.  I went for dinner with Wilson, Irina and Nina, who is the site rep for AIC, and Wilson revealed another side to his illustrious qualities – that of a gourmet.  Not only did he select the place, but also all of the dinner choices.  We had a great time and I had one of the most enjoyable birthday's in recent memory.  The day had started off with a little girl leaving for a Disney adventure and had also included a scavenger hunt, kids singing ‘Happy Birthday’ for me and dinner with friends.  It was without a doubt, a day to remember.

*All the client's names have been changed in order to respect their privacy

Make-A-Wish: Airport Greeter

Location: Midway Airport
Date: Tuesday, June 11, 2013; 6:45-9:00 am

Today is my birthday.  In the past I have spent many a birthday with friends and family, something that I have enjoyed a lot.  But now being in a different city, I did not know many people except my colleagues and some that I had met through volunteering.  Much like the Valentine’s Day, I wanted to spend the day participating in Chicago Cares or some other programs.  I had in fact told Wilson to find some projects for me and was going to go to his AIC program in the afternoon.  A few days prior, I was checking the Make-A-Wish website and found an opportunity for an early morning assignment.  When I read what it was, I had no hesitation in signing up.  A 'Wish Family' was leaving for ‘Disney World’ in Orlando and they needed an 'Airport Greeter' to see them off. Not only was it a terrific start to my birthday, it contributed to me having one of my best birthday’s ever.

Hannah was going to Disney World!!!
Through my MAW coordinator I learned that the ‘Wish Child’ was a girl Hannah, and she would be travelling along with her younger sister, older brother, parents and a care-giver.  I was encouraged to coordinate with the ‘Wish Mom’ and check if she had any specific needs.  So I sent the mom an email introducing myself and asked if there was anything in particular that she wanted.  She responded saying that not only did Hannah have special needs, but so did the younger sibling, and plus it was a first for the entire family to be flying together.  She wanted to know if they would be allowed to carry medicines on board and if there would be any help during the check-in and boarding process.  I assured her that I would do everything I could to get assistance from both, TSA and Southwest Airlines and at minimum, find out the answers to her questions.  I concluded by saying that she did not have to worry about a thing because now she wasn’t alone.  Within moments I received a response which said that she had tears in her eyes that someone was actually helping them.  She mentioned how tough it has been with kids and all the doctors’ appointments, and having my assurance felt comforting.  Anyone who thinks that volunteering or small acts of kindness do not make an impact needs to be reminded that every little thing matters.  Never take anything for granted. 

The next day I called Southwest and explained the situation to them and asked if we could get some help during the check-in and boarding process.  They were understanding and cooperative and said that once at the airport, I could let the people at Southwest desk know and they will help in any way they could.  Next, I found the number for TSA, especially regarding medical cases.  I spoke to the officer who said that as long as there was a prescription for medicine that came in larger than travel sized bottles, they would be fine.  Furthermore, I could talk to the agents at the airport and they would help during the security check.   I informed the mom to carry the prescription and all they had to do now was plan for their Disney visit. 

Lambie!
When MAW takes on a child’s wish, one of the more important aspects of the process is ‘Wish Enhancements’ - small presents or gestures that accentuate the entire experience for the child as well as the family.  I had been informed that Hannah liked the TV show ‘Dora The Explorer’ as well as coloring.  Furthermore, her brother was 11 years old and the younger sister was 3.  Armed with this knowledge I had gone to Target the previous day to look for some presents that they could carry with them and that would preferably entertain them during the travel.  For Hannah I hit jackpot instantly when I found a ‘Dora The Explorer Coloring Book’.  Having never seen the show, I had no idea about the characters, but I had heard enough to know that ‘Dora’ is somewhat of a legend with girls that are Hannah’s age.  For the little sister I was looking for a small toy and found a cute little lamb stuffed toy called ‘Lambie’…what else!  I had no clue on what today’s 11 year boys would want, and spent some time looking around.  Finally, in the books section I found a puzzle activity book and I took a chance that Hannah’s brother would like that.  With the presents in tow, I was ready for my to meet them.

I was supposed to be at the airport around 6:45 am, but arrived way in advance so as to give myself enough time to meet with the various parties.  I was in touch with the mom, who said that they were on their way.  I went in and found a Southwest staff member and once I explained the situation, she said that as soon as the family arrived, she would help us with the check-in.  The same with a TSA officer who said he could show us to the special line they have at security for such travelers.  Then I went outside and waited.  Now, I knew that the family was travelling by ‘Windy City Limo’, but limo is sometimes a loosely defined term.  Back in graduate school I once travelled by a ‘limo’ from the airport and which was nothing more than a van/bus hybrid.  So I was keeping an eye on every big vehicle.  After a few false alarms, I saw a big stretch limo pull in and to my satisfaction that was the vehicle MAW had booked for the family.   No kidding that we go all out for a wish experience. 

I helped get the luggage out of the car, but here’s where we ran into a bit of inconvenience.  The family had put a child seat in the car for the kid sister, but did not know what to do with it once at the airport.  The limo driver said that he could not keep the seat with him either.  I said that there wasn’t any option but for them to check-in the car seat and take it with them to Orlando.  While it wasn’t the best one, it was the only choice that they had.  I found the Southwest agent that was going to assist and she took us to a separate counter than the rest of the passengers and helped check the family in.  After that I gave the kids their presents and all of them loved it, including the little girl who clutched ‘Lambie’ in her hands.  The mom said that Hannah would adore the ‘Dora’ book and the brother liked his puzzle book as well.  The TSA officials guided us to the separate line and I walked with the family all the way up to the checkpoint.  I bid the family luck on their visit and asked Hannah to send me her picture with Mickey.  

I came back to the visitors section of the terminal and waited till the flight left, in case they needed me for something.  The family had left for ‘Disney World’ happy and excited.  I have been lucky to participate in many activities through Chicago Cares, One Brick and other organizations, but there is something about a Make-A-Wish project that makes me feel truly privileged to  be involved.  To say that I was able to help out in a small way in sending a little girl with a life threatening condition to her dream destination…to help in the process of fulfilling a wish; now that’s a birthday gift to remember.  The best that I have ever received.  

Lakeview Seniors Pet Therapy…And Bingo

Location: Lakeview Nursing and Rehabilitation Center
Date: Monday, June 10, 2013; 6:15-7:45 pm

Barkley
It has been some time since my prior visit and as I came in, one of the residents Mary said that she had not seen me in a long while.  Jack, Jim and Larry were gathered at their usual table and greeted me as well.  I saw that Emma was sitting by herself and went over to chat with her.  She was ready for Bingo and I said that I had heard she’s been winning quite a bit.  In her usual agreeable style, she replied, “Oh Yes”.  I told her that the dogs would be here soon and she said that sometimes her daughter gets a dog and they all go around the block for a walk.  We chatted about the weather and she said that it would be nice for the dogs when it gets warmer and I replied that it would be nice for her as well!

Wilson was in attendance for the Bingo and I went out to check on the pets.  I saw some new dogs, such as a ‘Golden Doodle’ called Barkley as well as a small thing called Digby, who looked like an Ewok.  There was also a 16 year old cat called Fluff, who looked very much like its name and who had found a nice comfortable corner to rest in.  There were some other regular dogs like Bruce and June and Shane and Chloe.  Fran was there as well and I asked about the WNBA basketball game that she was supposed to take the seniors to.  She said that of the 40 tickets that she had, only 14 had been used, due to a poor turnout.  The dogs were mingling with the Bingo crowd, but soon it was time to get going for our program. 

Digby and an Ewok!
Sam, who was the Volunteer leader this evening, paired me up with Barkley and his owner Betsy.  This was perfectly acceptable to me since Barkley was an adorable creature and I was sure to have fun with him.  We started on the 3rd floor and followed the usual drill, where I would go inside to check if the residents wanted to pet a dog and while a few were pleased to see us, many said no.  We reached Hannah’s room and while she likes dogs, everyone knows that her real love is cats.  I told her that a cat was amongst the participants today and at this she pulled out the picture of her beloved cat Johnny B.  She said that about 10 years ago somebody had broken into Hannah’s home and stolen Johnny B and held him to ransom that Hannah eventually had to pay.  I said that to do that to an animal is sick and Hannah said that eventually those criminals will have to answer to God.  Speaking of whom, Hannah said that she was an extremely spiritual person and mentioned about a time when she had asked God for a sign.  When asked what had happened, she replied that a pillow had fallen down, though it is unclear to me from where and on whom.

Barkley was getting tired
Other dogs had lined up outside Hannah’s room, so we said goodbye and went to see Jerry, who is a big favorite with dogs; and as is usually the case, Barkley jumped on his bed to play with him.  We then went to see Ruby, who was looking quite weak, but still played with Barkley for a bit.  Being just 18 months old, Barkley is still a pup and thus quite energetic when we first started.  But the heat was probably getting to him and he was drinking a lot of water.  In fact, whenever possible, he was sprawling on the cold floor tiles.  Betsy said that he probably wanted to be taken off his leash.  She was carrying some treats as an incentive and made Barkley do some tricks like hi-five.  We went down to the 2nd floor and met Odelia, who is a regular stop for us and tried to see Gloria and Jean, but they were both unavailable.  We stopped by Loritta and she talked with passion about her German Shepherds from long time ago.  She asked Betsy if Barkley liked to take a bath and when she said no, Loritta mentioned how her dogs understood the word “bath” and how they had to literally spell out B-A-T-H in front of them.  I told them about the dogs I had seen at the PAWS walk yesterday and how they were playing in the doggie pool.  Our next stop was with James and he gave Barkley a good massage, but the poor thing was looking exhausted due to the heat.

Seeing how he was tired, Betsy left and I saw that the Bingo game was still on.  I pulled up a chair and sat next to Jack, Larry and Jim, who were with Wilson and another volunteer, Jenny.  On our table, both Jack and Jim had already won prizes, but not Larry and he was looking grumpier than usual.  Wilson told me that Emma had won a bag of cheese balls, which was as large as her!  The various rituals were still in effect, such as Kenny leading a big hum of 'Hawaii Five-0' when the number 50 was announced.  The season was already over, but he was still announcing the show times.  Perhaps it must be on re-runs!  I had a card in front of me and started participating as well.  Jack won another prize and I called it out for him.  He took butterscotch candy saying that it was delicious, though I would take his word for it. 
I won!

Larry came close to winning several times but with no luck.  In the meanwhile, Emma won and this time took her favorite peanut butter sandwich cookies.  We were reaching the end of the evening and the rapid-fire lighting round was upon us.  I was concentrating hard because I wanted to win for Larry…and it did happen.  I called out and asked Larry to pick a prize.  He took the butterscotch candy as well and then it was it for the evening.  I helped Wilson clean and congratulated Emma on her wins.  The dogs were leaving as well and I went to chat with Sam and Jess.  Chloe’s fur was feeling soft and Jess said that she had just had a bath recently.  Sam said that Shane had been having difficulty climbing stairs and very soon may need a wheelchair himself to go up to the 3rd floor.  We chatted for some more time before Wilson dropped me home.  This evening had allowed me to participate in both, ‘Pet Therapy’ and ‘Bingo’ programs and while poor Barkley may have run out of steam, I felt energized for the very special opportunity that tomorrow morning would bring.  

*All the client's names have been changed in order to respect their privacy

Paint the Town Red

Location: H.O.M.E. – Pat Crowley House
Date: Sunday, June 09, 2013; 2:30-4:30 pm

As Wilson and I drove towards the Pat Crowley House, he got a call from Noel, who wanted to ask him about something.  It was going to be her first time leading this project and she was trying to ensure that all things had been covered, and who better to ask for advice than Wilson.  We arrived around the same time as Noel, who was wearing her ‘Volunteer Leader’ shirt.  I was teasing her by called her ‘Leader Noel’, while Wilson was joking around by asking me to “Respect the shirt”, by pointing towards her.  Noel was playing along and since we were early, it allowed us to indulge in all of this.  The phone rang and Kara, the RA, called Andrew saying that it was Dorothy.  I have never seen Andrew move so fast and he practically rushed to the phone to talk to his lady love.  Wilson said that we should give him some privacy, and so we retired to the backyard.

The beautiful garden
I was a glorious day and we even contemplated staying there for the duration of the project.  The backyard is nothing short of a beautiful garden and I wouldn't have said no to us staying outside.  Noel said that we were going to be making animals from aluminum foil and masking tape.  Now, aluminum foil in my opinion makes for an excellent tool to store leftovers and for lining baking sheets.  But making animals…I wasn’t so sure. Wilson threw himself into this project with gusto and had started work on an elephant, with Noel doing a bunny.  I reluctantly started working on something which looked like a fan, so I decided to call it a peacock! 

Wilson's elephant
None of the residents were coming out, so we decided to take our supplies inside.  Once there, we were joined by another volunteer Heather, who was at her very first Chicago Cares project.  I told her that this was my favorite project and she had picked a right one to participate in.  Mabel was the only other resident besides Andrew who had come to participate.  Almost everyone living there is an artist and we had already seen some of Andrew’s creations.  Mabel was no exception and she showed us a sketch he had made of one of the other residents Annabelle, and it was a remarkable likeness.  Mabel decided that she wanted to make a cat, though it was turning out to be more like a ferocious tiger.  Wilson’s elephant on the other hand was progressing well and it led to us having a discussion on Asian vs. African elephants.  Noel’s bunny was slowly turning into a work of art and so was Heather’s cat.  My peacock on the other hand was now looking more like another creature and I decided to call it a dinosaur instead.  I am adaptable if nothing else!

And my peacock-dinosaur-alien thing
Andrew was not making anything, but was participating in the conversations.  He told us about a surgical procedure that he was having done later that week and it was clear that he was feeling apprehensive.  But he was in a good mood since he had just talked with Dorothy earlier.  He said that she was moving to the suburbs to her daughter’s and that means he will be able to see her more often.  Andrew said he felt lucky to be alive and one of the main reasons for that was WWII was over before he could be deployed.  Many folks that he knew did not make it back.  We said that he had a great spirit and now with Dorothy nearby, he was sure to get even better.

We could hear Kara singing in the kitchen as we continued our conversations.  Next up was a discussion on dreams.  Wilson asked if I dreamt in black & white or color.  I said it was in color, because unlike a movie, the mind does not need to distinguish to let us know that we are seeing a dream.  Wilson said that at the next session we should make a ‘Dreamcatcher’.  That would be interesting, though having seen a truly terrible movie with a similar title; I am hoping that our crafts session would be better than my experience with that!  In the meanwhile Noel had finished making her bunny and it looked fantastic.  Next she started making a carrot for him while Heather worked on a bunny of her own.  She draped her bunny with pink fabric, prompting me to say that this was a date for Noel’s bunny, which was bringing Heather’s bunny a carrot at the beginning of their date.  We took some pictures of the two bunnies together, as well as some of the other creatures, like Wilson’s dragon.  My own creation was now looking like something from the Alien movie and I said that it can easily destroy any of the creatures made that day. 
Bunny date!

Our time was up and despite me having done a lousy job, by and large we had created some very good animals.  Even though this was her first time, Noel had done a great job as a leader.  I left for the train station with Heather, while Wilson stayed back to serve dinner for the residents and also chat with them.  I told Heather about other volunteering options with Chicago Cares and One Brick.  I had once again enjoyed my conversations with the residents as well as my fellow volunteers, and even though I will continue to use the aluminum foil at home for food storage, there are definitely more creative uses for it!

*All the client's names have been changed in order to respect their privacy

Gear Check For PAWS Run For Their Lives 8K Run/4K Walk

Location: Montrose Harbor
Date: Sunday, June 09, 2013; 7:30 am-12:00 pm

When I first heard about this PAWS event, I immediately asked if there would be dogs.  There are few things I enjoy more than being around dogs and if dogs were going to be present, I was sure to sign up.  According to the description on One Brick website, “Run for Their Lives 8K Run/4K Walk is in its 13th year and helps raise funds to save Chicago’s homeless pets by racing for their lives.” I arrived at Montrose harbor to find Dave and Kristen, who were leading this One Brick event, as well as some of the other regulars like Heather, Peter and Laura.  All around us people were walking about with their dogs, some.  In fact, everywhere the eye could see there were dogs.  Oh yeah, I was going to enjoy this one. 
What we were doing

Our main task for the day was to help out with gear check and so we all proceeded towards that tent.  Our job was to check in luggage for the folk who were walking or running and after they were done, they would come back to gather their belongings.  Behind us was a field which had been fenced off and depending on if the participants were walking or running, their gear either went to the right or the left.  Furthermore, zones had been created based on the bib numbers to easily identify where the gear was supposed to go and for easy retrieval later on.  Also, since there was a ‘beer tent’ on the premises for the after-event festivities, we were required to check the participant’s ID and put a wristband on them if they were eligible. 

There were two tables, one each for the runners and the walkers, as well as a table for people who did not have gear to check-in, but just wanted to get a wristband.  We organized into teams where some of us would be at the front, checking people in, while others would carry their gear and place it in the appropriate location depending on the number.  Laura and I were assigned to the walkers table, though despite the sign both, runners and walkers were coming in.  It did not matter as long as we told the folks taking the bag which direction to go in.  It was an easy task and all the people were extremely friendly.  They would come in and if they wanted to leave their gear with us, we would ask for the tag on their bib and attach it to the bag.  Later on, all they had to do was come back and we could read their bib number and get the gear. 

Dogs everywhere!
At the beginning of our shift, there was a beautiful white husky tied up next to us.  He was the event mascot and a magnificent creature.  We all loved him and spent a lot of time playing with him and taking pictures, till it was time for his owner to move him elsewhere.  One of the other attractions of the walk and run was that the dogs were dressed up in costume and we saw several with at least washable tattoos and one wearing a ‘Wonder Woman’ costume and one in a tutu!  It was nice outside and the dogs were having a good time as well.  Speaking of having a good time, many - humans not dogs -  wanted to get their drinks wristband on and our strict instructions were to card everyone, even if they looked 75 years old.  The first challenge was to mentally calculate which date was applicable for them to be 21+ - June 9, 1992 in this case – and second was to spot it quickly on the driver’s license, since many IDs were from out of state.  There were some people with birthdays in 1991 and we joked with them that they had just “made it”.  Many men who were middle aged were pointing to their bald heads, but rules were rules and everyone had to be checked.  A few did not have their IDs on them and even though they looked older – and pleaded with us – we could not gave them a band  Also, the band had to be physically put on them by us, not handed.  This mean that I had to once again ensure a perfect overlap as I went around their wrist, since these can be somewhat uncomfortable if not put on properly.  But hey, these were folks going to get some beer.  Do they really care about how the wristband is put on?

Pool and a Massage - A perfect spa day!
Once the race started, there was some lull in the proceedings and allowed Laura and I to walk around the grounds and watch the festivities. There was a pool for dogs to play in and one fellow was enjoying himself thoroughly by splashing about while another watched him curiously.  There was also a massage station for the dogs and saw one dog getting a massage and looking relaxed.  Finally, stopped at a raffle station where the prize was a giant stuffed dog and I entered, with absolutely no idea how to carry that thing were I to win.  There were some other events as well such as a ‘Dog celebrity lookalike competition’ where I heard that someone had entered their dog as ‘George Clooney’.  I mean come on! 

The stuffed dog that I didn't win
We returned back to our station and some of the front runners were returning back to collect their stuff.  Shortly, we had a big line again and the storage system with the numbers helped a lot in keeping everything moving.  Soon our time was coming to an end, but we still had 5 bags left.  Dave just took them to registration and we were free to leave.  Laura, Dave, Kristen, Peter, another volunteer Kyle, and I went to a place on the beach. ‘The Dock’.  Many of the participants were also there along with their dogs and it was great to see them lying down below the tables, enjoying the shade.  I chatted with Kyle, who is a commercial pilot saying that by far he had the best job of everyone at the table.  I may have spoken too soon since Wilson joined us and we all suspect that he is the reincarnation of ‘James Bond’.  He had come to pick me up for the next project – talk about service!  It had been a fun project and PAWS had done a fantastic job.  PAWS website says, "PAWS Chicago provides homeless pets with the care and dignity they deserve at their inviting, cageless Adoption & Humane Center. PAWS Chicago is the largest No Kill Animal Shelter in the Midwest, saving the lives of more than 5,600 dogs and cats each year. PAWS Chicago performed over 17,500 free or at cost spay and neuter surgeries. PAWS Chicago is working to build a No Kill Chicago - a city where pets are no longer destroyed just because they are homeless". If that doesn't make you feel privileged to help out, nothing will.

Lakeview Pantry West

Location: Lakeview Pantry West
Date: Saturday, June 08, 2013; 10:00 am-1:30 pm

A few days before the project I got an email from Drew the Volunteer leader, asking if I would be willing to lead in his absence.  Considering I would be faced with the prospect of leading at Serve-A-Thon within a week I was comfortable doing so, but indicated to Drew that he should check with Chicago Cares if there was going to be an issue with me leading.  I spoke with Amy from Chicago Cares and she said that I had their support and sent over the sign-up sheets for the volunteers.  Furthermore, my name appeared as the leader for the project on their website as well.  For the first time, I was going to lead for an Ongoing Program. 

My name appeared as a leader
So this Saturday morning I wore my ‘Volunteer Leader’ t-shirt and arrived at Lakeview Pantry 15 minutes prior to the project time. The entrance was locked and I saw a woman waiting at the door.  He name was Wendy, and she was not on my list of volunteers.  I learned that she was volunteering with Lakeview Pantry and had been doing so for some time.  As we waited, another woman arrived and she was my volunteer Melissa.  Now, although this was my first time meeting her, Melissa is a legend with Chicago Cares and had even won the prestigious ‘Volunteer Of The Year’ award in 2011.  As we discussed her experiences with Chicago Cares, Carrie arrived to let us in.  I had met Carrie during my only prior visit to Lakeview Pantry and she is one of the top site reps that we have with Chicago Cares and an all-round nice person.  We went downstairs and were soon joined by our other volunteers, Rocky, Ram, Megan and Shikhi.

Important food tips
Carrie gathered us and started handing out tasks, first of which was to get all of the donated stuff out of the van that Carrie had just driven in.  We started grabbing some things like printer, chair, books, clothes hanger, coffee maker and some other random stuff.  After we got that, Rocky, Shikhi and I started putting these in the back room while Melissa, Megan and Ram were organizing the food items in the shelves up front, along with another couple who was volunteering with Lakeview Pantry.  One we were done at the back, we all joined the stocking efforts in the front, with Shikhi and Ram on bread, Megan on produce, Melissa on herbs, Rocky on meat and me helping out with fruits or wherever required.  In the meanwhile, Carrie had gone out get some more food from a collection store and when she returned, we went outside to unload the van and then every food item had to be weighed and stacked.  Now we were on the homestretch before the final distribution and Carrie allocated duties.  Megan would distribute the produce, Ram would do the bread, the couple who were volunteering together would be on canned goods and Rocky would stay at the meat station.  Melissa would work with Wendy on the computer to register the guests and Shikhi would be at the entrance to the room to welcome the guests, hand out numbers and take down their names.  Since I was the leader, I would be floater who would help wherever required and check on the volunteers and run for stuff from the freezers or backroom. 

The guests had started assembling and Carrie asked them to come in around 11:20 am.  She made a few announcements on how the proceedings would take place and then we were ready to serve.  There was a definite system where everyone was called as per the number they had and then registered with Wendy and Melissa.  Depending on the number of people in the family they were allocated a fixed amount of food at each station.  The first station was meat and Rocky was giving out different types of meat as per the number of people in the household.  The guests then kept going down the line, picking up canned goods, bread and finally produce.  I was checking on all of my volunteers, making sure that they were doing fine.  Melissa, who has been a leader with Chicago Cares, knew the drill and we joked that this was part of the job.  The folks handing out food were very busy and I tried to assist through helping Carrie register a new guest who was visiting for the first time and also carrying stuff from refrigerator for Rocky.  He was also handing on prepared food items like Sandwiches and Salads and many had to be handed out today, else they would have to be thrown out. 

And always important to remember our mission
Rocky was doing a great job, but there was a bottleneck at the canned goods section and so Carrie asked if I could help out over there.  I went over and started handing out canned tuna and vegetables and fruits, particularly canned peaches, which were the most popular and were flying off the shelves.  During this time I saw a gentleman whom I had run into at the Green Festival and Inspiration Café’, as he was one of the guests collecting the food.  He told me that I was everywhere and I couldn't argue against that!  Barring a few issues, the line moved very fast and soon we were done.  Carrie was wrapping up and Shikhi came to compare his notes with her.  They couldn't read one of the names and this led to Carrie discussing genealogy and how various races came into being and the associated handwriting.  There really is never a dull moment with Carrie around. 

Before we departed Carrie gave me the statistics and we had served 57 individuals and 38 families today.  I would need to provide these numbers to Amy so that she can record in the system.  I thanked all of the volunteers for their hard work and reminded them about Serve-A-Thon.  I left that day proud of having survived my first project as a leader.  But a leader is only as good as their team and in that regard, I was probably the best leader Chicago Cares could have had that day!

Youth In Services

Location: Ruth Shriman Christopher House
Date: Friday, June 7, 2013; 5:15-7:00 pm

So far in my career with Chicago Cares I had been participating in what they term as ‘Ongoing Programs’ - regular projects on evenings and weekends.  However, Wilson first told me about a program that does not advertise on the calendar, but has several projects in a month.  This was a program where young people learn how to serve the community, and you as a volunteer leader mentor them in this activity.  This program is called ‘Youth In Services’ and rather than describe it, I will just quote from the Chicago Cares website: “We know that young people don't just want to talk about change; they want to be the change, and they want to start today. In just 5 years, our program has introduced over 20,000 Chicago youth to volunteerism.  More than just counting hours, our Youth in Service program encourages students to make positive changes in their communities through well-rounded volunteer service programs touching the areas of poverty, aging, human services and the environment.  We believe that by educating youth on social issues, engaging them in meaningful service and empowering them to be agents of change, we are fostering a new generation of leaders grounded in the ethic of community involvement.  The Youth in Service Program places groups of 8 to 18 year-olds in meaningful volunteer opportunities throughout the city of Chicago. These customized service projects are created around the interests and schedule of your youth group, to meet a critical need in Chicago. We work to ensure that students are leaving each service experience ready to continue making a difference long after their project with Chicago Cares is over.”

When I found out about this program, I immediately wanted to be involved since this would not only allow us to make an impact in the community - just like ongoing programs - but we would also be able to guide the next generation of volunteers.  I had mentioned to Wendy that I was interested in learning more and she had arranged for a phone call for me to talk with Katie from Chicago Cares, who leads the YIS program.  She told me a bit more about the program and then agreed to let me “shadow” some of the leaders.  As luck would have it, Wilson had asked me if I would be interested in joining him that evening at a YIS event and I mentioned to Katie that this could be my first shadow opportunity; and she agreed.

Cans opened with WWII technology
So it came to be that Wilson picked me up and after some difficulty in finding parking, we arrived at the senior center.  The kids – about 8-10 of them –and their chaperon Shanna, were already on site and had begun prepping for the project.  We would be cooking a meal of baked beans, hot dogs as well as dinner and fruit salad; followed by a game of Bingo.  The first problem was opening the cans of beans and try as we may to find a can opener, we were unsuccessful.  Finally Wilson resorted to opening the cans with his Swiss knife, and pointed out that this is how they WWII soldiers did things – using it as a teaching moment for the kids.  I looked around and saw kids spread across the room chopping onions and bananas and other fruits.  Wilson asked if I could help out with the baked beans and I was more than happy to participate.  We had a big pot in which prepare the beans, but it needed to be scrubbed before we could use it. After searching for some cleaning materials and coming up short, Wilson just decided to use some of the Bingo prizes for the same.  After washing the pot I put it on the stove-top and its wide base meant it occupied two of the burners.  I started sautéing the onions and then added the 4 cans of baked beans that Wilson had opened.  As they simmered, I looked around for some seasoning and finding only cayenne pepper, added a bit of it – being careful not to make it spicy.

The hot dogs
While the beans were cooking, two of the kids had set up a grill on the side and were grilling hot dogs. Some of the others had already started mingling with the guests, which was heartening to see since this was the whole point to the exercise.  The beans were done and we started plating them in bowls and giving to the kids to serve.  The hot dogs needed condiments and since there weren’t enough bottles, we removed some ketchup, mayo and mustard into bowls and distributing them on various tables.  I walked around and found the guests to be friendly and talkative.  One lady was wearing the most extravagant jewelry and looked please as a punch when I complimented her.  Since everyone was now ready to eat, I pulled up a chair and sat with a couple of residents.  The lady’s name was Hannah and she said she had a degree in Philosophy, having gone back to college at the age of 57!  She was telling me that she spends her time on the computer and prefers a Mac as compared to a PC; though unfortunately her current Mac was broken and she was trying to get it fixed.  She said that she has three kids, all on the West Coast and more than anything, wanted to go see her grandchildren.  That was easier said than done, as was pointed out by the man John, who said that these were low income apartments and money was a precious commodity.  So when a computer got broken, it was very difficult for the residents to get a new one.  I looked at the wall and saw a big spot where the TV used to be and John said that it had been stolen.  It seems some folk came in the middle of the night and took at, along with some of the gym equipment.  There are few things in life more reprehensible than to steal from our seniors and even more when you considered that these people were not exactly affluent.  It’s really a shame that the facility had not invested more in ensuring the security of the residents and their property.

The dinner was over and Bingo was about to begin.  I walked about a bit and then sat next to a guy who was doing sketches on the paper napkin.  I complimented him on the sketch and he pointed towards a person whose sketch it was.  His name was Jerry and he was a retired police sketch artist.  He told me that years ago his sketch had helped the police catch a murderer and all he had to go on was different pieces of information from various people.  He said that sketching is a habit for him and restaurants usually don’t like him visiting since he uses up their napkins, though he never leaves home without his small pocket sketchbook and crayons. He said that sometimes people in the tavern pay him to sketch them.  I said that with a skill like this he must be quite popular and he pointed to the woman across from us and told me she was his girlfriend.  He said that besides sketching he also liked to play harmonica and that he had four brothers who had served in WWII, two each in Europe and the Pacific. I asked if he could sketch me and he was more than happy to do so.  I told Wilson later that this is where volunteering had brought me – having my picture sketched by a guy who used to do so for murderers and criminals!

And that's me as a police sketch!
The Bingo was on, with one of the kids calling it and others helping the residents.  One person sitting on my other side got bingo and I called it out for him.  He went over to collect his prize and came back with something that looked like a cleaning solution, though we couldn't tell.  The game was over soon and the residents started leaving.  I chatted with the resident coordinator Bruce, who asked where I was from.  I said McClurg Street, an answer which I feel is accurate, but he was referring to my childhood.  I said I was from Mumbai and he talked about some liquor related deaths over there.  He said he was Irish and that’s why the topic of alcohol!  I said that it may have been due to poor distillation, though I have no idea what I was talking about.

One of things that separate YIS from ongoing Chicago Cares programs is the final period of reflection.  In most of the typical projects, all of us leave at the end without any debrief.  In YIS, the youngsters are required to discuss their experiences as a group.  Usually conducted in a circle, we assembled around the table instead. Wilson asked me if I would lead it, something that I was delighted to do.  I stared by asking the kids what they had enjoyed most and they said it was the interaction part with the seniors.  Then I asked what we could do better and one girl said that they would love for even more interaction.  This was extremely refreshing to hear and the kids said that they love coming to this project – having done this before - and learning about the residents.  I said that the residents are our guests and though we are cooking for them, this is not a restaurant.  We need to constantly engage them and make them feel welcome.  I mentioned to the girl who had said we should have more interaction, that she should take the lead next time in making sure everyone is talking with the seniors.  If she saw that I wasn’t conversing, then she should even call me out! 

The kids left and Wilson was driving me home.  I told him how much I had enjoyed this project and how I wanted to do more.  I said that this model of serving at two levels – with the mentoring and our clients – was one of the best that Chicago Cares has.  He agreed, saying that we are not only building the next generation of volunteers, but the next generation of leaders as well.  He told me about another YIS project that he had led recently, and which comprised of travelling youth from Hawaii who had served breakfast in another community.  He told me how they had run out of food and how the volunteers had preferred not eat themselves, but ensured that all of the guests were fed.  It takes great character to voluntarily serve at such a young age.  I was proud of everyone who was involved today – the kids, Chicago Cares, leaders like Shanna and Wilson, Hannah, who had gone back to school at her age and also Jerry, whose sketches I had kept.  I for one cannot wait for my next opportunity to serve in the YIS program. 

*All the client's names have been changed in order to respect their privacy

Dinner At The Wells Street Cafe

Location: Breaking Bread Ministries/LaSalle Street Church
Date: Wednesday, June 5, 2013; 5:45-9:00 pm

I arrived to find the usual pre-dinner activities in full flow and spotted Miranda and Keith, but no Marianne, which I found strange since she is a pillar at this event.  Miranda welcomed me and said that they had not started with the desserts yet and were waiting for me to arrive.  This worked for me and after suiting up – aprons, hairnet and gloves – I went over to my usual dessert station to check out our options for the day.  Besides sticky brownies, we had some white chocolate cookies, mini cakes and Mexican wedding cookies, which I had not heard of, but hey if they are wedding cookies they can’t be bad!

Desserts again
 I was joined by a new volunteer Neomi along with Tash, who is a regular.  I quickly told Neomi the drill, which was equal distribution amongst the 21 plates.  As is usually the case, we filled the plates and then evened them out by either taking some things off or putting more or just redistributing.  We put them on the racks and our dessert duties were over.  We chatted about various volunteering opportunities and projects for a bit and then I went over to the fruit salad section where the salad had been distributed amongst the 21 bowls and all that was needed was moving it to the refrigerator to cool.  I saw that Lisa, who is another regular at this program, was also there and we caught on things since our last project together.  Other than that, other menu items were well under control and all we had to do was wait till service.

Keith called everyone to attention and started by announcing that Marianne’s mother was not doing too well and that was the reason why she was not in attendance.  This also meant that he would have to do most of the talking today since Marianne always led this part of the evening where all the volunteers huddled together before heading out for the service.  Keith started by thanking us for coming and told us a little bit about the place and the program, which was now 10 years old.  Besides providing a meal, a nurse service was also available for the guests and Keith mentioned about how they had raised $10K to create a separate, more private room for this service, but when they got the actual quotes for tearing down a wall, it was more like $50K.  So they abandoned that idea and instead bought some privacy barriers to do the same function.  I saw his main point of the story, which was adaptability in situations and ensuring that minor setbacks do not deter anyone from the main mission, which is to provide services to those who need them the most.  He told us that one of the most important things for him was the safety of the volunteers and he said that were any of the guests to misbehave, he would throw them out.  Miranda then filled in for Marianne by reiterating that we were to not give any guests money, no matter how much the pleaded or what story they told us.  Finally, Keith led us in prayer and we were ready to begin.

Dinner plates
When the various tasks were announced, I volunteered for juice services, along with Lisa and Neomi.  It was an interesting looking juice and Lisa said that we should call it a ‘fruit cocktail’, were anyone to ask us.  We started serving the juice and whatever it was called, the guests seemed to like it since many were finishing it fast and asking for refills.  I had to keep telling them that I would get to them once all the guests had been served.  Once the juice had been distributed, I started helping with the dinner plates.  The menu was lima beans, with some meat and corn bread.  There wasn’t any live music today, which was a shame since it definitely adds charm and more warmth to the evening. 

Once all the plates had been served, it was almost time to start clearing up.  I started by collecting the salad bowls and once again I saw a lot of bowls which had lots of salad still left.  I have said before that this 21 equal portions model does not work unless you have the same number of people on each table.  But this is how things have been done and I am sure Keith and Marianne have their reasons.  Then Lisa and I went around collecting the salt and pepper shakers along with the flowers on each table.  Well, these were artificial flowers mounted on Styrofoam blocks but did add some color to the table.  Some of the guests came over to thank us, while some complained that there was no other choice besides Lima beans.  You can’t win them all! 

We cleared up the chairs and tables and then it was time to go.  I told Keith that I would be joining the ‘Breaking Bread’ team at the 'Hunger Walk' and in fact had already registered.  He said that he was still figuring out how we would meet on the day of the event, but it was still a few weeks away.  Miranda volunteers here every Wednesday, independent of Chicago Cares and I told her that if she required a desserts guy, she should send me a note.  Tonight we had been our usual efficient selves and though we had missed Marianne in spirit, the rest of us had made sure that her absence had not affected us in performing our duties as they should be done – with empathy and respect. 

Serve-A-Thon Leadership Training

Location: Chicago Cares Offices
Date: Tuesday, June 04, 2013; 5:30-7:30 pm

As soon as I had accepted the Primary Leadership position, the next task was to recruit other leaders to be on my team.  The first two people I asked were Claire, who does a terrific job at ODS and Alisa, who leads Get Crafty creatively and efficiently.  Karen, whom I had met at Garfield Conservatory and her boyfriend Dale had also accepted, but once Chicago Cares assigned us a site, we realized that we had two leaders too many and they were reassigned.  I was delighted to have such interest for my team and could not have asked for better teammates than Claire and Alisa.  However, before we could participate in Serve-A-Thon, there was training to be had.

We were going to be the solution
I had been to the Chicago Cares offices only once before; my previous visit had been to train for ‘The Celebration Of Service’ day.  Wendy opened the door and directed me to the conference room where I recognized some of the other attendees from various Chicago Cares programs, including Christine, who had been my Primary Leader at The Celebration Of Service.  Soon Alisa and Claire arrived and my team was complete.  Our packets had information for each of our sites and ours was ‘Site #4 – Mary Hartwell Catherwood’ apartments.  I am quite familiar with the location, having been there several times for Senior Breakfast Club program. 

Jessica, our instructor for this evening, started by reminding us how to represent Chicago Cares, especially since we would be dealing with not only the clients, but also the corporate volunteers.  It was important that we portray a positive image of the organization, not that it would be a problem with my team, or anyone else in the room for that matter.  I noticed that there was a speech that the Primary Leader had to deliver and based on my previous experience, there would be others on site who would be talking as well.  I asked if there was a set protocol on who should speak when and Jessica said that it would not matter so much this time.  Also covered were various scenarios for the day of the event, especially various contact numbers in case of emergency.  For everything that the Volunteer Leaders needed, they were to contact the Primary Leader, which was me, and the Primary Leader was to work with the Command Center in Chicago Cares.  I asked questions about the Corporations involved and who would be at our site.  This is not decided beforehand and in fact we would only know when they showed up.  One other thing I asked was if these corporate volunteers had readily accepted to be a part of this event, or had they been coerced by their HR.  Jessica said it was a great question, and for most parts the volunteers would be there because they wanted to participate.

Next, we went over some of the safety rules and what to do in case of an accident.  Chicago Cares would be providing all of the supplies for our projects and those would in fact have already been delivered to the site before we got there.  We discussed what was to be done with the leftover supplies and which were to be disposed, left at the site or packaged for Chicago Cares pickup.  This was especially important for sites that would have painting projects and while our site would not, almost all others would have some sort of painting.  Speaking of projects, our site had two main activities that were planned – we were to create 3 murals and also organize a picnic for the residents.  I saw that approximately 60-75 senior residents were expected to attend our event and we had 35-40 volunteers assigned.  That meant about 2 residents per volunteer and I asked if we were overstaffed, since not all volunteers may be communicative and thus have very little to do.  Jessica said that this was a good segway into some scenarios and she asked us to break out into pairs.  I teamed with Claire and our question was how we would deal with volunteers who seemed engaged initially, but lost interest in an hour or two.  I told Claire that this was the exact opposite of her project where the young boys and girls get more involved as the evening progresses.  When our turn came to discuss, we said that we need to keep an eye out for such volunteers and ensure that we talk to them and reassign them to other tasks if required.  Some of the other scenarios discussed were what to do if you overslept – call everyone on the list; or if you ran out of supplies – means you haven’t planned well. 

Before we left, Jessica invited us for the after-party and said that there would be a special tent for all the leaders.  I introduced Alisa and Claire to each other and asked which of the two projects they would like to pick.  Claire said she preferred the cooking and picnic, which was perfect for Alisa since she got to do murals and she is good at Arts and Crafts.  I told them about my experience at this location and mentioned to Claire that the small kitchen may be a challenge. But some of the residents were really nice and all were sure to have a great time.  I walked back to the train station with Alisa and we talked about this project and what to expect.  It was going to be a huge responsibility for sure, but one which I have been preparing for ever since my first project with Chicago Cares.  A Primary Leader at Chicago’s single largest day of service.  It doesn’t get better than this.  

Job Coaching

Location: Open Door Shelter
Date: Monday, June 03, 2013; 6:45-8:30 pm

I had received an email from Wendy asking if I would be available to attend this session since we had a first time leader in Chris and having someone experienced would help his confidence.  I changed from my existing project and arrived at ODS way earlier than usual and saw that Chris was already there.  I was chatting with them when I heard another volunteer buzz in and it was none other than Wilson.  He said it was his first visit to this program and I told Chris that he was really a spy from Chicago Cares, sent to observe Chris on his first day as a leader!  We got some other folks, Fahad and Aly, who used to work with Chicago Cares and was now attending as a volunteer.  We chatted till it was time to go upstairs and since this was a project that I had done and Wilson had not, I told him to watch and learn!

Wilson is the 'Riddler'!
We went upstairs and I spotted my buddy Kallie amongst others who were watching TV.  Kallie was playing with a baby and greeted me like an old friend.  We got around the table with all the young men and women and when it came time for introduction, I asked Kallie to introduce me.  In fact, she was wearing a nametag saying, “Ritesh’s Best Friend”.  As an ice breaker, Chris gave us colored pens – both Kallie and I picked violet – and asked us all to draw our ideal job.  This was an interesting one and I thought about what I would want for myself.  I always wanted to be a writer and while I can write as a hobby, it would be fabulous if someone paid me to do it.  So I drew a laptop – or something that looked like it – and some pages.  Others around me were busy at it and soon we were asked to reveal our drawings.  One guy wanted to be a construction engineer and so had drawn construction machinery.  Kallie had filled up her entire page to depict a psychologist counseling the kids in school.  It was brilliant and afterwards and I asked if I could keep it for my wall.  She said I could as long as she could keep mine.  Some of the other interesting ones were Fahad drawing himself as the Mayor of Atlanta, Aly showing herself working in a non-profit, and others as either a sports journalist, a caterer in ‘Goose Island Brewery’ or as a Professor.  One girl had a picture of a person shooting someone and then a gravestone.  She said that she wanted to be a cop, though it looked more like an Undertaker.  Wilson had drawn a question mark and while I asked if he wanted to be the ‘Riddler’, he said that one of his friends was in Fermi labs and Wilson wanted to be like him and understand the Universe.  I said that Wilson would be one to finally come up with the ‘Grand Unification Theory’.  But the best picture was a guy who drew himself as a surgeon and had a big heart on the picture.  He said that his grandfather has a heart condition and that he wants to help.  Chris challenged us all to find a better story, but there really wasn’t any.

Next, Chris had a behavioral exercise with situations that may arise on a job and how people may and should react to it.  Initially he wanted us to break into groups, but one of the residents suggested that we do it together as a group, so we can share our thoughts - a very wise suggestion.  It was a case study about you working at a grocery store and how you would deal with a colleague in different situations.  The first was the co-worker only doing what he was told and if that was good or bad.  There were different opinions on this ranging from one person saying the co-worker should go above and beyond what he has been told, to another saying that if he offers to do more, that are more chances to screw up, and so it is better to fly under the radar.  Many supported the ‘doing more’ approach and I said that we really do not know the entire story.  Perhaps the boss wasn’t treating this employee well and he had been passed over for promotion several times.  If so, the question my co-worker needed to ask himself is whether he should stick around for a dead-end job or go somewhere else where he would be challenged and allowed to grow.  The next question was the co-worker hearing a private conversation and telling everyone else about it.  One of the residents said that there should be no “personal” talk in the office and if you do so, you risk others overhearing.  Wilson said that we were missing the main point here, which is can we trust this co-worker now with information. I agreed with Wilson, since we were trying to evaluate this from a professional point of view.  Final point of discussion was how the supervisor should deal with a person like this.  I said that it really depends on how many warnings or how much coaching this person has already received.  I said shame on any supervisor who either does not give a warning or who turns a blind eye towards everything.

This had been a healthy discussion and next Chris wanted us to work individually with the residents in doing self-evaluation.  Kallie wanted to work with me, but I told her to pair with Wilson since we had already done some things together the previous time.  I was paired with Sylvia and I gave her a ‘Work Ethic’ form which had questions such as, “I always get to work on time.  If I am going to be late, I call and let my boss know” and “I work hard as I can” and multiple choice answers such as, “Always”, “Sometimes” and “Never”.  I asked her to fill out her answers and I did the same.  We went through her ratings and her explanation for each and I said that in some cases she was being hard on herself.  I coached her on teamwork and how on most jobs teamwork is more valued than being an individual contributor. 

Next was Resume review and Kallie had joined us for this one.  We looked at both of their resumes together and since they each had something good and some areas for improvement, I tried to point them out as a comparison.  I said that while Sylvia’s objective was better framed than Kallie’s, her rest of the content could do with some improvement.  When I asked her to move some things around, she called me out on my previous advice and how she had formatted accordingly.  “Touché!”  We polished both the resumes and I also looked at Kallie’s cover letter.  Before leaving we worked on some of Sylvia’s job questions and she had done a good job on the answers such as “What motivates you”, where she had said “Growth as a team”.  She was apparently paying attention to our coaching and using the time productively.

As we packed up to leave, Kallie told me to come back soon and I gave her a high-five.  Downstairs, Chris asked us for feedback and most of the volunteers said that he should send them some material in advance so that they can be better prepared, not that anyone had done a poor job.  I thought that he had done a very commendable job and looks like ODS has found another good leader to compliment Claire.  No wonder this is one of my favorite programs. 

*All the client's names have been changed in order to respect their privacy